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This is an example of a working Job brief for a fictional company called Future Forward, created by Homerun. Find the empty template of this document here. For guidance on how to use this document and make your own, have a look at Creating your first hiring process: a complete guide.

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Job: Customer Support Specialist

Research

Customer Success Manager - Mid Market

Scribbr is looking for a Dutch student for Customer Support in A'dam

How to Hire for Customer Service: A Step-by-Step Guide - Help Scout

Basic info

• Job title: Customer Support Specialist
• Salary range: 30k-35k depending on experience
• Hiring budget: €100

About the job

• Short term objectives
  • Lighten the load of our small customer support team by picking up the questions of new and existing users
  • reactively collect feedback on the use of our apps and where we can improve our product
• Long-term objectives
  • Increase our self-service initiatives by updating and writing Help Center articles, and making sure they're easy to find
  • Create a unique and distinct voice of the customer to help all of us get better and improve our customer support
  • Come up with initiatives to drive customer engagement

About the candidate

Must-haves:

• Curious and open-minded
• Great problem-solving skills
• Passionate and motivated
• Practical with an action mindset